I got a human being at Google to look into my problem and take action after sending a police report to Google‘s legal department certified mail return receipt along with a letter describing how someone was impersonating me and my business using a Gmail address in an attempt to commit fraud.
Yes, it was a pain to take all of these steps and it probably took about 3 hours but it was absolutely necessary considering there was no avenue for me to shut down this person otherwise.
I gave up on trying to report abuse to Google, Amazon or Microsoft. It seems reports simply get ignored and the big providers do nothing. I hope the FSF with its weight and media presence can finally do something.
Google, Microsoft, and Amazon are my major sources of spam. These days, this is where spam comes from.
At this point, they are also too big to block. We allowed this to happen, through neglect and laziness. Even in this discussion: how many people use Gmail as their primary email service?
On YouTube I reported bot accounts for a couple days, the only reaction I got was that at some point it showed a popup that told me too many false reports would lead to a ban. Not sure what Google gets out of it, but there is no way they could be that bad at fighting bots unless they're not even trying. Even trivial tricks like copy-pasted texts keep working.
They're not trying. I've seen an advertiser remain active for months with literally tens of thousands of ads where clicking them directly downloads a malicious exe file that most antivirus scanners flag.
Google makes loads of money through scam ads and fake/AI slop videos. Anyone trying to get in the way of that is putting Google's profits at risk, hence why they shut down legitimate accounts but scammers just run free.
Google suspend email accounts that get lots of spam reports. It happens a couple of times a year for salespeople in my company who use Gmass (a bulk email sending tool).
I mention it only as a useful data point, and in the absence of anyone else on the thread mentioning that Google have robust email abuse monitoring.
I guess you can only report spam through the gmail web interface which the FSF aren't using (because they're not using gmail, for obvious ideological reasons).
Was going to say there’s a good reason lots of people use services like mailchimp now. You’re not sensibly managing it yourself with the current (very sensible) regulations in the US / EU, nor do you want to be sending from your own domain en masse.
Mailchimp and other legitimate services (other than salesforce, which is best just blocked) don't permit spam, whereas gmail and outlook don't give a fuck unless the spammer gets a large amount of abuse reports.
Certainly mailchimp and the like make things simpler, but the price can be quite high.
I don't think your definition of spam matches the one that I understand it to mean. Spam is random email from someone you have not had contact with before firing messages to every address they can find anywhere on the web, the dark web, etc. Or if you ask not to be added to a mailing list and are added anyway. They often use fraudulent tricks to try to get the email through filters, such as fake from addresses.
Spam is not email from legitimate companies with valid contact details that have an opt out that you forgot to click when you signed up with them. That's legitimate marketing emails. You might argue they also shouldn't exist, but they are a different category.
I get plenty of the second from mailchimp (it's what they do), almost none of the first. Marking the second kind as spam, rather than clicking the unsubscribe link is dangerous because it teaches your anti-spam filter to reject messages from legitimate companies. You might find that if they need to contact you for a genuine reason e.g. a reciept for a future transaction, the message is blocked.
No, it's valid for me, and I just verified. In spam filter for past month: 0 mailchimp. In valid emails: 6 emails from a service that I signed up for via mailchimp.
Checking my received emails for mailchimp I see a whole bunch of legitimate emails, including for flightschedulepro which uses it. I also see replies to my abuse reports to mailchimp saying the problems have been addressed.
I think thats a really wrong definition of spam. Spam is untargeted junk from people you don't know, who are probably hiding there real identity using fake email headers etc. If it's a legit company with legit unsubscribe options, it's not spam.
It worries me a lot that people clicking "mark as spam" on messages from legit companies because they subscribed to the newsletter will mean that my messages with important information (order confirmations, e-tickets etc.) will get blocked.
But only in Gmail then? Where is it possible to report a spam from a Gmail address received on a non-Gmail inbox?
Google is being a real PITA as the receiving side for people who try to self-host their mail or who use small providers. They should at least be good citizen on the sending side, which it seems they're not. They are killing email.
Basically, there is no standard beyond the ages-old requirement to have abuse@ and postmaster@ email addresses that react to such reports. Which Google doesn't follow at all, you just get redirected to some useless web form which requires a Google account and the sacrifice of a goat.
It is entirely Google's fault, and they should be shunned for it and their emails dropped. But unfortunately, they are too big for that by far...
I have been observing this for the last 2-3 years (4 postfix servers sysadmin)
Gmail cannot be whitelisted anymore: spam, phishing,...
On the other hand, if your users redirect twitter or linkedin notifications from their domain to a gmail account, Google claims you are sending too fast and is suspicious (and throttles or blocks ip).
I was getting spam called constantly every 5 minutes (blocked by Google call screening) and the attackers made an error if sending a message with their AWS bucket url. I was able to submit an abuse report to Amazon and puff Amazon dismantled the entire spam group. No more spam since then.
Maybe try saying the spam has porn or inappropriate images?
gmail, outlook and salesforce create about 90% of the spam that gets through blacklists. Salesforce is simple to fix: I just block anything from salesforce from our network, as it just seems to be 100% used by spammers. Gmail and outlook are the major problem, as there is no way of addressing their spam issue.
In my experience, everyone got their act together except Google. I also used to receive massive amounts of spam from Azure and Sendgrid but this eventually stopped. Now 80% of the spam I receive is from the Google network, mainly Google Cloud.
Why do you interpret that as everyone except Google getting their act together?
The obvious (and correct) explanation is deliverability. Spammers send from Google services because they can inbox, they don’t send from other services because those services will not inbox successfully.
Although they does have proper abuse policies and do take action against spammers. I don't get any spam from them (except perhaps the very occasional one), and I know businesses that use mailchimp and similar services for valid marketing (to previous customers). Just looking through my received mailbox, I see many legitimate emails from mailchimp.
I'm not denying that they are sometimes used by spammers, but they are definitely a legitimate operation that takes action against spammers if you report them.
Anyone getting hit with (Google) AppSheet-originating recruitment emails? Very well done. Imitating the biggest US brands.
Have reported AppSheet to FCC after seeing Google wasn't doing enough--same scam email format, same inbox-landing pathway, but still irked.
Also try forwarding the emails to the phishing emails of the misrepresented brands, when they have an address for it. Figure they're the ones who have any power.
(I haven't run my own mail-server in a while. It's getting harder and harder.)
Are the real-time-blackhole lists still a thing?
If they're regularly allowing spam and not responding to reports in any sort of timely manner, possibly they should be reported to those.
Not going to work though, is it. Too big to fail shouldn't be a thing. It's not like you can't be flexible about it or give them some room to deal with it within corporate policy; but they do need to deal with it, right?
Realistically, I think some companies have outgrown the size where internet can still self-regulate them. You'd hurt yourself more than gmail.
This either needs laws or new game theory.
Or -you know- deprecate the current email system. I know that's a perennial proposal; but that's because every year it gets even more broken in even more interesting ways. It's patch-on-patch-on-patch at the moment. Just spinning up sendmail on a random box won't quite cut it anymore, if you want to participate.
It honestly is a bit dissapointing that most of the internet's "infrastructure" is tied up in large corporations that just get money for free by being the only provider and face little to no backlash (because of their monopoly) when they neglect things like basic customer service.
Increasingly of the opinion that "free service with no support that's structurally essential for an economy" is some kind of trap. Possibly just the most comfortable kind of trap, a local optimum from which it's difficult to escape.
This is starting to become important as countries (very unwisely!) start tying things like national ID and banking to smartphones.
I don't know if it's that simple. As a litmus test, try to set up your own mail server. See how many milliseconds it takes for it to be blacklisted by gmail. And then observe the response time for their support, when you try to clear up the confusion that google has about your intentions.
I've built mail servers before Gmail existed that lasted long enough to get blacklisted by Gmail.
Fixing it was always pretty simple -- or at least, non-mysterious. They'd bounce some things, I'd look at the headers of the bounced messages, and therein were links to instructions there that showed how to resolve whatever issue it was this year.
Just follow the steps, implement the new thing, and stuff started flowing again in rather short order. Not so bad.
IIRC, the only time it ever cost us any money was when the RBLs started keeping track of dynamic IP pools and we needed to finally shift over to something actually-static.
> How much customer support resources should someone reasonably expect
Zero. OTOH, since I'm sure they are training on emails and archiving/profiling everything forever even if we delete messages.. those constant threats to become a paying customer before hitting some arbitrary small quota are still villainous
Maybe it's only legacy, but gmail brings customers to Google and their related services. Escalation then brings them on as paying Customers. As loss leader may make a loss if looked at in a bubble, but if looked at as part of the "Customer Lifecycle" then other areas of profit would likely be much smaller without the free gateway.
It takes me active resistance to avoid Google's paid services, and I'm staunchly independent in relatively rare air. The minor capitulation required to turn into a paying Customer would capture a good percentage of their erstwhile-free gmail users (I would think. Yes, conjecture, interested in explanations of alternative theories).
We might not be paying money, but we don't know what happens to our private data.
Maybe it's not used at all, maybe used just internally, maybe could be even sold.
Data of millions of users is very very valuable, even just thinking about how much targeted adverts could be placed with it.
Most people use Gmail because they want to, not because they have to. It's a free, superior product. Pretending voluntary preference is a monopoly is nonsense, but it is a very Mastodon-brained take.
It's a figure of speech. I am not saying it is literally free. I'm being facitious. What I mean is they get money overwhelmingly because of their position in advertising and through android that essentially allows them to never worry about losing users. Who is going to going to attempt to delete their google account over poor customer service? You literally cannot access half of the internet today without a Google account.
Try running your own SMTP server for a while. Gmail holds what appears to be monopoly power and uses it quite readily. Even ISPs with "free" customer email addresses aren't nearly as onerous as google is.
There is a common misapprehension that the term "monopoly" can only be used when there a single supplier.
Quoting https://en.wikipedia.org/wiki/Monopoly : "In law, a monopoly is a business entity that has significant market power, that is, the power to charge overly high prices, which is associated with unfair price raises."
Or from Milton Freedman, "Monopoly exists when a specific individual or enterprise has sufficient control over a particular product or service to determine significantly the terms on which other individuals shall have access to it". https://archive.org/details/capitalismfreedo0000frie/page/12...
In the post-Borkian interpretation of monopoly, adored by the rich and powerful because it enables market concentration which would otherwise be forbidden, consumer price is the main measure of control, hence free services can never be a monopoly.
Scholars have long pointed out Bork's view results from a flawed analysis of the intent of the Sherman Antitrust act. For example, Sherman wrote "If we would not submit to an emperor, we should not submit to an autocrat of trade, with power to prevent competition and to fix the price of any commodity.” (Emphasis mine. Widely quoted, original transcript at p2457 of https://www.congress.gov/bound-congressional-record/1890/03/... ). Freedman makes a similar point (see above) that a negative effect of a monopoly is to reduce access to alternatives.
In it she quotes Robert Pitofsky in "The Political Content of Antitrust":
"A third and overriding political concern is that if the free-market sector of the economy is allowed to develop under antitrust rules that are blind to all but economic concerns, the likely result will be an economy so dominated by a few corporate giants that it will be impossible for the state not to play a more intrusive role in economic affairs"
Even if you support the Borkian interpretation, you should still worry about the temptation for the US government to "play a more intrusive role" with GMail accounts. I strongly doubt Google will follow Lavabit's lead and shut down email should the feds come by with a gag order to turn over the company's private keys.
They aren't a monopoly, and especially not a monopoly on emails.
How did we get to the point where there can be 12 services, but the one with lots of customers is a "Monopoly". Its a complete destruction of the word. They aren't killing their competitors, nor making it illegal to compete. Yeah its harder in the current era to run your own mail server, for a variety of reasons involving spam. But can we just cut the shit on calling literally every company with more than 100 employees a Monopoly?
Most of the problems people have spinning up their own email servers, like getting blacklisted by the big boys, are less bad societally than actually accepting and routing the quantity of spam they are blacklisting. Does it benefit them? Kind of. But its not anticompetitive in any real sense. These restrictions are obvious and basic. If you really wanted to, you could spend a significant, but in the grand scheme of things small, amount of money to break into the same game.
I mean theres a non zero chance that if Google, Microsoft and Amazon stopped being so damn picky, the government would turn around and regulate that they do exactly what they are doing now, to resist the plague of spam that would result.
Its like getting mad at Visa and Mastercard for insisting on the PCI DSS for people they transact with. If it wasn't mandated by Visa and Mastercard, it would become government regulation (and is already referenced by regulators in some jurisdictions)
"Ooooh no Visa is being anticompetitive making me secure my environment and prove that security to a trusted third party what a terrible monopoly they have".
The point is that they don't provide the level of services required by their position, which is dominant.
When you have a legitimate problem with Google, they don't reply to you. The news here is again an example of that. The only thing you can do is abide by their rules, which often requires you to subscribe to their services or be at their mercy.
No, they got it by Gmail being a loss leader paid by Google AdSense in the search engine. Now they have AdSense in Gmail directly, so I guess it pays for itself.
I'm not sure it actually is. Free Gmail is limited to 500 emails a day, but Workspace accounts are allowed up to 2000, so this this spammer has to be using a Workspace account.
I've worked at a start up where the marketing team just had a `marketing@startup.com` email that was just like any other email in Google Workspace and used that for all marketing communications. Eventually they bumped up against that limit and a couple of engineers had to help them troubleshoot and there were enough blog and stack overflow posts at the time about hitting the limit to make make me think what they were doing wasn't uncommon.
When you consider the scale of Gmail and that this is almost certainly a Workspace account so they're mixed in with business customers, I'm not sure how much of an anomaly 10k emails a week actually is.
What if someone (Google) used Google suite to send 10k emails to fire people. Wouldn’t that be considered normal for the server for a day let alone a week. Yes I know I could have come up with a better example.
The example was given to say you could be a gsuite customer and have 10k emails a week be very normal. Something that wouldn’t trigger any alarms unless set. The alarms would probably be set on a curve. Something unusual would be far off the curve.
Yeah, you are using the wrong tool if you send your newsletter from a gmail account at that scale. You can get away with a few tens of people, perhaps a few hundreds.
Above that threshold you should use tools like moosend, benchmarkemail, or similar. And they ask a pretty penny when you reach that scale.
Had Google trying to send me mails to non-existing mail-addresses over months. You would think their logs might catch something like that or they would react to my complaints ... they don't and they just dont care.
It sometimes stops for weeks, then it continiues.
from my logs as an example:
Nov 13 22:10:51 bert postfix/smtpd[2693931]: NOQUEUE: reject: RCPT from mail-oi1-x248.google.com[2607:f8b0:4864:20::248]: 450 4.1.8 <ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com> to=<rmayer13@nerd-residenz.de> proto=ESMTP helo=<mail-oi1-x248.google.com>
Nov 13 22:12:07 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-ua1-x948.google.com[2607:f8b0:4864:20::948]: 450 4.1.8 <ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com> to=<rmayer1000@nerd-residenz.de> proto=ESMTP helo=<mail-ua1-x948.google.com>
Nov 13 22:12:18 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-wm1-x346.google.com[2a00:1450:4864:20::346]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayer13@nerd-residenz.de> proto=ESMTP helo=<mail-wm1-x346.google.com>
Nov 13 22:12:37 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-lf1-x146.google.com[2a00:1450:4864:20::146]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayer333@nerd-residenz.de> proto=ESMTP helo=<mail-lf1-x146.google.com>
Nov 13 22:13:08 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-lj1-x248.google.com[2a00:1450:4864:20::248]: 450 4.1.8 <hc+bncBDO2ZDH5DIIOXB6ZZADBUBB2QEZ74@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<hc+bncBDO2ZDH5DIIOXB6ZZADBUBB2QEZ74@zf.thesparklebar.com> to=<rmayer@nerd-residenz.de> proto=ESMTP helo=<mail-lj1-x248.google.com>
Nov 13 22:13:08 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-wm1-x345.google.com[2a00:1450:4864:20::345]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayerrmayer@nerd-residenz.de> proto=ESMTP helo=<mail-wm1-x345.google.com>
Nov 13 22:14:03 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-lj1-x248.google.com[2a00:1450:4864:20::248]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayera@nerd-residenz.de> proto=ESMTP helo=<mail-lj1-x248.google.com>
As you can see, the to-address is generated and its different hosts at google trying to send mails.
Searching for zf.thesparklebar.com shows others having the same problem.
Good luck. These big tech companies have no incentive to care about support or really anything that isn’t tied directly to making money. And unless you have a friend there, Google staff have no incentive either. Solving this won’t help with their promotions.
> Google staff have no incentive either. Solving this won’t help with their promotions.
I don't think people appreciate that this is really the key observation here. In large institutions, for anything significant to happen, there have to be incentives and alternatives, and these are set by management. Management in turn usually cares about their incentives, and the company overall mostly cares about the bottom line and the financial reports.
As a result, this is unlikely to get addressed, unless there is significant pressure, like media coverage, people mass-resigning from Gmail, or major email servers blocking Google. But none of these are likely to happen.
I think there are lots of people that will see this story that either work at google or know someone who does, and I bet it will lead to their issue getting fixed. The squeaky wheel gets the grease.
It would help if they provided literally any way for a squeaky wheel to squeak at them aside from squeaking at the employees with a modicum of dignity (if they still exist)
This is a plausible explanation based on the amount of fraud tolerated in other parts of their business. But it's probably going to cost you more than one Workspace subscription.
Yes, it was a pain to take all of these steps and it probably took about 3 hours but it was absolutely necessary considering there was no avenue for me to shut down this person otherwise.
Google, Microsoft, and Amazon are my major sources of spam. These days, this is where spam comes from.
At this point, they are also too big to block. We allowed this to happen, through neglect and laziness. Even in this discussion: how many people use Gmail as their primary email service?
I figure an email is worth a beer.
I mention it only as a useful data point, and in the absence of anyone else on the thread mentioning that Google have robust email abuse monitoring.
Certainly mailchimp and the like make things simpler, but the price can be quite high.
Spam is not email from legitimate companies with valid contact details that have an opt out that you forgot to click when you signed up with them. That's legitimate marketing emails. You might argue they also shouldn't exist, but they are a different category.
I get plenty of the second from mailchimp (it's what they do), almost none of the first. Marking the second kind as spam, rather than clicking the unsubscribe link is dangerous because it teaches your anti-spam filter to reject messages from legitimate companies. You might find that if they need to contact you for a genuine reason e.g. a reciept for a future transaction, the message is blocked.
Checking my received emails for mailchimp I see a whole bunch of legitimate emails, including for flightschedulepro which uses it. I also see replies to my abuse reports to mailchimp saying the problems have been addressed.
Do you report any of these spams to mailchimp?
Mailchimp is specifically made for mass email emission, for marketing a newsletter and whatnot. So yeah, a lot of people will consider them spammers.
It worries me a lot that people clicking "mark as spam" on messages from legit companies because they subscribed to the newsletter will mean that my messages with important information (order confirmations, e-tickets etc.) will get blocked.
But only in Gmail then? Where is it possible to report a spam from a Gmail address received on a non-Gmail inbox?
Google is being a real PITA as the receiving side for people who try to self-host their mail or who use small providers. They should at least be good citizen on the sending side, which it seems they're not. They are killing email.
edit: I might be incorrect on this and was thinking about how unsubscribing is standardized instead.
Basically, there is no standard beyond the ages-old requirement to have abuse@ and postmaster@ email addresses that react to such reports. Which Google doesn't follow at all, you just get redirected to some useless web form which requires a Google account and the sacrifice of a goat.
It is entirely Google's fault, and they should be shunned for it and their emails dropped. But unfortunately, they are too big for that by far...
Same as Gmail broke IMAP standard, or Gtalk XMPP standard.
Google can do whatever they please, they've become the standard of humanity surveillance.
They're not sending emails directly from their gmail address.
But they are adding victim emails to other Google services and then Google themselves send them invitations emails.
And if you name your service like "Google helpdesk - password reset" or something like that.
Invitation email from Google will look very official, but URL in the email will be controlled by the attacker.
It's pretty old working technique used for phishing for years now.
Spam report does nothing, since you're reporting official Google email.
Gmail cannot be whitelisted anymore: spam, phishing,... On the other hand, if your users redirect twitter or linkedin notifications from their domain to a gmail account, Google claims you are sending too fast and is suspicious (and throttles or blocks ip).
Hilarious.
Maybe try saying the spam has porn or inappropriate images?
The obvious (and correct) explanation is deliverability. Spammers send from Google services because they can inbox, they don’t send from other services because those services will not inbox successfully.
I remember a bunch of spam and fishing emails from weird Outlook addresses. Don't remember any from Google.
I'm not denying that they are sometimes used by spammers, but they are definitely a legitimate operation that takes action against spammers if you report them.
Google Workspace email is very generous with the kind of outgoing email you can send via their SMTP servers.
I’ve not been reporting them because I already know they aren’t valid and do not google’s work for them
Have reported AppSheet to FCC after seeing Google wasn't doing enough--same scam email format, same inbox-landing pathway, but still irked.
Also try forwarding the emails to the phishing emails of the misrepresented brands, when they have an address for it. Figure they're the ones who have any power.
I always report them with suggestions they teach their AI that invoices sent to large number of addresses are phishing.
Are the real-time-blackhole lists still a thing?
If they're regularly allowing spam and not responding to reports in any sort of timely manner, possibly they should be reported to those.
Not going to work though, is it. Too big to fail shouldn't be a thing. It's not like you can't be flexible about it or give them some room to deal with it within corporate policy; but they do need to deal with it, right?
Realistically, I think some companies have outgrown the size where internet can still self-regulate them. You'd hurt yourself more than gmail.
This either needs laws or new game theory.
Or -you know- deprecate the current email system. I know that's a perennial proposal; but that's because every year it gets even more broken in even more interesting ways. It's patch-on-patch-on-patch at the moment. Just spinning up sendmail on a random box won't quite cut it anymore, if you want to participate.
This is starting to become important as countries (very unwisely!) start tying things like national ID and banking to smartphones.
But when a moderately technical colleague wanted to do the same, I told her to use Mox, she set it up and Gmail doesn't block her either.
So... would you please elaborate?
Fixing it was always pretty simple -- or at least, non-mysterious. They'd bounce some things, I'd look at the headers of the bounced messages, and therein were links to instructions there that showed how to resolve whatever issue it was this year.
Just follow the steps, implement the new thing, and stuff started flowing again in rather short order. Not so bad.
IIRC, the only time it ever cost us any money was when the RBLs started keeping track of dynamic IP pools and we needed to finally shift over to something actually-static.
AWS, on the other hand has proven willing to move mountains for me as a $15/mo customer.
Zero. OTOH, since I'm sure they are training on emails and archiving/profiling everything forever even if we delete messages.. those constant threats to become a paying customer before hitting some arbitrary small quota are still villainous
Maybe it's only legacy, but gmail brings customers to Google and their related services. Escalation then brings them on as paying Customers. As loss leader may make a loss if looked at in a bubble, but if looked at as part of the "Customer Lifecycle" then other areas of profit would likely be much smaller without the free gateway.
It takes me active resistance to avoid Google's paid services, and I'm staunchly independent in relatively rare air. The minor capitulation required to turn into a paying Customer would capture a good percentage of their erstwhile-free gmail users (I would think. Yes, conjecture, interested in explanations of alternative theories).
Source: Used to work there.
How do they get money for free? What is stopping everyone else from doing the same?
> ridiculous assertion.
What is ridiculous is the idea that running an email service a massive scale like Gmail is somehow free.
https://pdx.social/@evergreensewing/116388477430172491
> For the first time since we started the company back in January/February, we have a customer who does NOT use Gmail for their email address.
> In case you wanted to see what a monopoly looks like.
This must be the half I have never heard of then. What non-google websites specifically require a google account?
Quoting https://en.wikipedia.org/wiki/Monopoly : "In law, a monopoly is a business entity that has significant market power, that is, the power to charge overly high prices, which is associated with unfair price raises."
Or from Milton Freedman, "Monopoly exists when a specific individual or enterprise has sufficient control over a particular product or service to determine significantly the terms on which other individuals shall have access to it". https://archive.org/details/capitalismfreedo0000frie/page/12...
In the post-Borkian interpretation of monopoly, adored by the rich and powerful because it enables market concentration which would otherwise be forbidden, consumer price is the main measure of control, hence free services can never be a monopoly.
Scholars have long pointed out Bork's view results from a flawed analysis of the intent of the Sherman Antitrust act. For example, Sherman wrote "If we would not submit to an emperor, we should not submit to an autocrat of trade, with power to prevent competition and to fix the price of any commodity.” (Emphasis mine. Widely quoted, original transcript at p2457 of https://www.congress.gov/bound-congressional-record/1890/03/... ). Freedman makes a similar point (see above) that a negative effect of a monopoly is to reduce access to alternatives.
One well-known rejection of the Borkian view is in Lina Khan "Amazon's Antitrust Paradox" paper. https://yalelawjournal.org/pdf/e.710.Khan.805_zuvfyyeh.pdf
In it she quotes Robert Pitofsky in "The Political Content of Antitrust":
"A third and overriding political concern is that if the free-market sector of the economy is allowed to develop under antitrust rules that are blind to all but economic concerns, the likely result will be an economy so dominated by a few corporate giants that it will be impossible for the state not to play a more intrusive role in economic affairs"
(I can't find a copy of that source online, but you can see the quote at https://archive.org/details/traderegulationc0005pito/mode/2u... where Pitofsky rejects viewing antitrust law through an exclusively economic lens.)
Even if you support the Borkian interpretation, you should still worry about the temptation for the US government to "play a more intrusive role" with GMail accounts. I strongly doubt Google will follow Lavabit's lead and shut down email should the feds come by with a gag order to turn over the company's private keys.
In the name of national security, of course.
How did we get to the point where there can be 12 services, but the one with lots of customers is a "Monopoly". Its a complete destruction of the word. They aren't killing their competitors, nor making it illegal to compete. Yeah its harder in the current era to run your own mail server, for a variety of reasons involving spam. But can we just cut the shit on calling literally every company with more than 100 employees a Monopoly?
Most of the problems people have spinning up their own email servers, like getting blacklisted by the big boys, are less bad societally than actually accepting and routing the quantity of spam they are blacklisting. Does it benefit them? Kind of. But its not anticompetitive in any real sense. These restrictions are obvious and basic. If you really wanted to, you could spend a significant, but in the grand scheme of things small, amount of money to break into the same game.
I mean theres a non zero chance that if Google, Microsoft and Amazon stopped being so damn picky, the government would turn around and regulate that they do exactly what they are doing now, to resist the plague of spam that would result.
Its like getting mad at Visa and Mastercard for insisting on the PCI DSS for people they transact with. If it wasn't mandated by Visa and Mastercard, it would become government regulation (and is already referenced by regulators in some jurisdictions)
"Ooooh no Visa is being anticompetitive making me secure my environment and prove that security to a trusted third party what a terrible monopoly they have".
The point is that they don't provide the level of services required by their position, which is dominant.
When you have a legitimate problem with Google, they don't reply to you. The news here is again an example of that. The only thing you can do is abide by their rules, which often requires you to subscribe to their services or be at their mercy.
market power
>What is stopping everyone else from doing the same?
see above
It's not perfect though. For some reason, it doesn't find (or deliberately ignores) OVH hosts that are relaying spam.
I've worked at a start up where the marketing team just had a `marketing@startup.com` email that was just like any other email in Google Workspace and used that for all marketing communications. Eventually they bumped up against that limit and a couple of engineers had to help them troubleshoot and there were enough blog and stack overflow posts at the time about hitting the limit to make make me think what they were doing wasn't uncommon.
When you consider the scale of Gmail and that this is almost certainly a Workspace account so they're mixed in with business customers, I'm not sure how much of an anomaly 10k emails a week actually is.
Just imagine a weekly newsletter with 100k subscribers.
Above that threshold you should use tools like moosend, benchmarkemail, or similar. And they ask a pretty penny when you reach that scale.
It sometimes stops for weeks, then it continiues.
from my logs as an example: Nov 13 22:10:51 bert postfix/smtpd[2693931]: NOQUEUE: reject: RCPT from mail-oi1-x248.google.com[2607:f8b0:4864:20::248]: 450 4.1.8 <ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com> to=<rmayer13@nerd-residenz.de> proto=ESMTP helo=<mail-oi1-x248.google.com> Nov 13 22:12:07 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-ua1-x948.google.com[2607:f8b0:4864:20::948]: 450 4.1.8 <ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBD77RLFFQACRBZOX3DEAMGQEU5V3LXY@zf.thesparklebar.com> to=<rmayer1000@nerd-residenz.de> proto=ESMTP helo=<mail-ua1-x948.google.com> Nov 13 22:12:18 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-wm1-x346.google.com[2a00:1450:4864:20::346]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayer13@nerd-residenz.de> proto=ESMTP helo=<mail-wm1-x346.google.com> Nov 13 22:12:37 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-lf1-x146.google.com[2a00:1450:4864:20::146]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayer333@nerd-residenz.de> proto=ESMTP helo=<mail-lf1-x146.google.com> Nov 13 22:13:08 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-lj1-x248.google.com[2a00:1450:4864:20::248]: 450 4.1.8 <hc+bncBDO2ZDH5DIIOXB6ZZADBUBB2QEZ74@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<hc+bncBDO2ZDH5DIIOXB6ZZADBUBB2QEZ74@zf.thesparklebar.com> to=<rmayer@nerd-residenz.de> proto=ESMTP helo=<mail-lj1-x248.google.com> Nov 13 22:13:08 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-wm1-x345.google.com[2a00:1450:4864:20::345]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayerrmayer@nerd-residenz.de> proto=ESMTP helo=<mail-wm1-x345.google.com> Nov 13 22:14:03 bert postfix/smtpd[2696594]: NOQUEUE: reject: RCPT from mail-lj1-x248.google.com[2a00:1450:4864:20::248]: 450 4.1.8 <ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com>: Sender address rejected: Domain not found; from=<ki+bncBDO2ZDH5DIIOXB6ZZADBUBFIYC6HQ@zf.thesparklebar.com> to=<rmayera@nerd-residenz.de> proto=ESMTP helo=<mail-lj1-x248.google.com>
As you can see, the to-address is generated and its different hosts at google trying to send mails.
Searching for zf.thesparklebar.com shows others having the same problem.
I don't think people appreciate that this is really the key observation here. In large institutions, for anything significant to happen, there have to be incentives and alternatives, and these are set by management. Management in turn usually cares about their incentives, and the company overall mostly cares about the bottom line and the financial reports.
As a result, this is unlikely to get addressed, unless there is significant pressure, like media coverage, people mass-resigning from Gmail, or major email servers blocking Google. But none of these are likely to happen.