The Cold Email

(zachholman.com)

87 points | by holman 4 hours ago

17 comments

  • tombert 1 hour ago
    Something I learned awhile ago is that most people that I consider "celebrities" really aren't that famous, and as such are generally pretty happy to respond to emails.

    In ~2014 I sent an email to Joe Armstrong (one of the creators of Erlang) asking some questions about concurrency because I still didn't fully understand why Erlang was supposed to be better for it. I expected him to just point me to an FAQ or simply not respond [1], but instead he wrote a very long, detailed explanation about the rationale of Erlang's design. It was well-written and it made a lot of things "click" in my brain.

    That simple act by Joe was extremely instrumental in my career, I think for the better. I became very interested in Erlang, but also just concurrency theory and distributed systems, and I would like to think I almost understand it now :)

    He and I would exchange emails occasionally over the next few years and he seemed genuinely enthusiastic about programming, Erlang, and people using it, and despite me barely knowing the guy, I was genuinely pretty sad when he passed away in 2019.

    I think about that a lot; if I hadn't sent a dumb cold email my entire life would likely be very different.

    [1] Which, to be clear, would have been perfectly fine!

    • KPGv2 17 minutes ago
      > Something I learned awhile ago is that most people that I consider "celebrities" really aren't that famous

      Yes. I've experienced this in many fields, from reaching out to the founder of a magazine, to several big name fans (artists and writers) in fandom, to touring hip hop artists (!!!), to people steering a programming language.

      The first time, you can't believe they responded. But if you pursue excellence in that same field, eventually you realize y'all are peers, and then you get someone freaking out that you responded.

  • gerdesj 59 minutes ago
    I'm probably somewhat older than most here. What OP is describing is what used to be normal and should still be!

    In the past it was normal to write a CV (resume) and a covering letter that was mildly tailored to each target firm, either in response to a job advert or on spec. I'm not talking quill pens here - you'd do a mail merge and buy a really large book of stamps.

    Linked In is possibly the worst thing that ever happened to HR but it was inevitable and someone else would do it instead if they did not.

    The whole point is ... show interest, actual interest in an employer you are interested in and whatever they are doing. Find a way in. If they only use LLM based 'bots and can't be arsed with a 'phone call then fuck 'em!

    • kevin_thibedeau 2 minutes ago
      I abandoned cover letters when I showed up to an interview and the interviewer complained that my resume was too thin. That was on purpose because a lot of the meat was in the cover letter that he never received. I just merged them and gave up on customization when ATSs started being used to cull 99% of applicants.
    • tayo42 56 minutes ago
      I feel like companies that are genuinely interesting are pretty rare.

      Then you'll still get two rounds of leet code and system design.

      • gerdesj 34 minutes ago
        Well my little company has at least three employees that came back again after leaving. Two of them are still here. We are not particularly interesting ...

        What I'm advocating for here is trying out new (old) methods of waving your CV/resume at an employer.

        I graduated as a civil engineering technician (BTEC HND) in the UK in 1990. I did a "sabbatical" ... cough rag (basically pissed up for a year for charity is a fair description of that).

        The building industry in the UK collapsed in 1991 along with a rather nasty recession.

        Obviously I ended up in IT! It took a while but I completely reskilled and to cut a very long story short in 2000 me and a couple of other chaps formed a little company that is still running.

        Enough of me.

        Getting hired is hard but I would suggest that you don't simply rely on Linked In.

  • assimpleaspossi 1 hour ago
    I started to write my story here along the same lines. Perhaps more along the lines of don't be afraid to ask. Almost every job I got, and they've mostly been pretty fantastic, I got cause I called and ask for it. I was told some of those jobs just weren't available or impossible to get but I called and got them. One job the manager wasn't even thinking about it till I called but I got him thinking about it and he hired me. Two impossible to get jobs I got cause the secretary left her desk for a moment and the manager answered the phone instead. I got two half hour interviews in prime time for someone and his business cause I called someone and asked for it.

    It never hurt to ask.

  • jerriep 1 hour ago
    In the late 90s I was a huge Michael Schumacher and Ferrari fan. I found Jean Todt’s (the Ferrari F1 team principal at the time) email address and wrote a passionate email asking if there was any way I could join their team - even if it was sweeping the floor. Never got a reply :(

    Previously I worked at Auth0. I joined fairly early, just a couple of years after their founding so the company was still small. I remember one of my collegues who joined around the same time got his job by sending (multiple) cold emails to my manager at the time telling how much he admired the company and wanted to join. Eventually he gave in and gave him the job. The guys stayed on long after I left so it obviously work out well for both parties.

  • sudo_cowsay 2 hours ago
    Is human-like cold emails (with stuff like :D) better or worse than professionally written formal emails? Im a student and would like some tips. I know it depends on the situation but what would you rather see? And based on your experience, what would you respond to more?
    • gkoberger 2 hours ago
      Definitely short and informal. You should have a legitimate reason to email (like, tell the person genuinely why you respect them or what about them you like), and a clear ask if there is one (asking for help, looking for a job, etc).

      Don't talk about yourself, except if it's directly relevant to them.

      I can easily tell when someone wrote 100 of them generically, vs when it's genuine, and I'll always respond to the genuine ones.

      (And to be clear, I'm referring to the type of cold emails Zach is... people wanting a genuine connection. This doesn't apply to trying to sell something.)

    • rtpg 1 hour ago
      Best emails I've gotten are terse (nice subject line getting to the point) and a no-nonsense body.

      I think trying to make a "playful" personality turns off some people and is more work than just getting to the point. Opening with "here's the thing I want/what I'm reaching out for". then reasons. Then close out with a thank you.

      Added bonus: short emails tend to get replies more often in my experience.

    • loloquwowndueo 2 hours ago
      I’d rather see neither but if I must choose, formal it is.

      I ignore cold emails anyway.

    • justsomehnguy 2 hours ago
      You need to provide the reason in the first sentence. Sure, once in a while a do read some cold emails but most of the time if the one-line snippet in the list of all other messages doesn't provide a reason - it goes to the trash.
  • ralfhn 1 hour ago
    I got my first job in the U.S by emailing the local PHP user group introducing myself. The CEO of a dev agency was on the list, and 2 weeks later I had a job offer.

    Moving to a new country not knowing anyone and with barely any money, fair to say that one email changed my life.

    • ButlerianJihad 1 hour ago
      You joined a special interest technical group which is specifically for professional networking and informal meetups and you sent a general email to the entire group which led to a hiring process. Nothing about that is “cold calling” or “cold email”.

      Likewise, the posted article describes a Tweet from someone who announced they were hiring specific skilled professionals for an open position, and the author privately responded to that informal job posting. That is not a “cold call” or “cold email” just because you didn’t go through Indeed dot com.

      But if you do send actual cold emails, then you undoubtedly have the prerogative to post and say that “<Company> Ghosted Me During the Hiring Process!!1” /s

      • ralfhn 57 minutes ago
        Sending an unsolicited email to a person or a group is a cold email. There's nothing to bikeshed here.
        • ButlerianJihad 52 minutes ago
          https://en.wikipedia.org/wiki/Cold_calling

            Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call.[1][2]
          
          You literally joined a SIG as a member, and networking is their purpose.

          Tweeting a job posting is a solicitation for applicants.

  • stdatomic 1 hour ago
    Yeah people replied to cold emails back when they received one once every 3 months. Now we get dozens a day. Straight into the garbage.
    • mancerayder 43 minutes ago
      Almost all of them are salespeople, sometimes finding my phone number and calling me on my personal number, even early in the morning. Insane stuff. That's 90% of cold calls. 8% are recruiters (also salespeople) telling me they either know a genius candidate or they can get me. 2%, that's probably the topic of this thread.
  • gkoberger 2 hours ago
    I met Zach wayyy back in 2016 via a code email to him! (hey Zach!)
    • holman 2 hours ago
      See, it all worked out!
  • areoform 2 hours ago
    I read a dozen inbound cold emails every day. I used to love it. I don't anymore, because every other single email uses The Sentence. Or, The Paragraph.

    Whatever model these people use, it always always puts in The Sentence (I don't want to disclose it publicly! I'm running an experiment. I'll write it up when it concludes. :) ). Or, worse, The Paragraph.

    Please use models to research people and learn about them. But please write the email yourself.

    It's instantly obvious. And even though I do my best not to hold it against someone, I would be lying if I didn't say that it isn't a bit annoying.

    Imagine reading endless variations of The Sentence 3,240 to 4,000 times a year. It feels straight out of the Twilight Zone.

    • andy99 2 hours ago
      There’s such an opportunity, it has never been easier to differentiate oneself now, all you have to do is ignore whatever online advice or LLMs say and do your own thing, it’s sad that almost nobody does it.
      • akoboldfrying 1 hour ago
        This makes me think of an email support request I got at a job a long time ago that began with the words "Fucking cunts how fucking dare you", before gradually cooling down and gesturing broadly at what the problem was, without ever reaching for the crutch of punctuation. I printed it out and stuck it on the wall.

        HN reader, now you too know what it takes to make a powerful human impression via email.

    • rtpg 1 hour ago
      Hey areoform,

      I just read your post on hacker news about people using The Sentence, and couldn't agree more!

    • idbnstra 2 hours ago
      do you have a blog or newsletter to read about this experiment once it concludes?
  • Swizec 1 hour ago
    Zach is good people. I still can’t believe I met him at a random meetup in SF once and he walked up to me to say hi and I didn’t connect the dots until many hours later that he’s the Zach whose blog I’ve been reading on and off my whole career and is one of the inspirations that got me to Silicon Valley.

    Zach if you’re reading this, thanks

    • holman 1 hour ago
      These little stories, though not my original intention with the post, are very lovely to read!
  • flamadiddle 1 hour ago
    The author is doing his article a disservice by calling this cold email. He just sent a few one-off emails to strangers. That's quite different than the BDR team at Startup Du Jour scraping LinkedIn and blasting out an enless stream of "hope this message finds you well" slop.

    I'd wager that the majority of us do not differentiate between cold email and spam, especially in the AI era.

  • sixtyj 3 hours ago
    I thought the post will be about writing cold emails :)

    > You can’t win unless you skate to where the puck is going to be buying a lotto ticket.

  • saltamimi 3 hours ago
    I agree wholeheartedly with this article and this is something I'm struggling with my daughter about: the worst thing anybody can say is no and in some cases, they already said no. If you ask (or ask again), you might get a really good answer or more.
    • boplicity 1 hour ago
      Build up with small challenges. Not sure how old your daughter is, but, for example, our 7 year got a gift card. They wanted to know how much it was worth -- so they were the ones who had to go up to the counter to ask the employee. Just practicing going into uncomfortable or unfamiliar situations is valuable, and leads to confidence for the bigger stuff.
      • jtmarl1n 7 minutes ago
        My parents did this exact thing to me growing up and I hated it at the time. I now see how valuable it was and will doing the same with my kids.
  • 6stringmerc 1 hour ago
    This is why I tend to write real letters using my IBM Selectric III and send them via physical mail. I enjoy writing. Writing with purpose is time well spent. 90% of the time I get no response. I’m not actively trying to find the next recipient, it just comes naturally, so I see no reason to stop.

    When is the last time you got an actual typed or hand written letter? That’s my advantage.

  • pphysch 2 hours ago
    I got a cold email recently and was happy to engage, but I warned them upfront that LLMs change the game, and asked for more info about their background (to authenticate them as a human). They replied with another unnecessarily long email that was light on details and reeked of AI Voice, so I ghosted at that point, unconvinced they were acting in good faith.

    Demonstrating authenticity and effort are super important in this space.

    • holman 2 hours ago
      That's been my biggest annoyance lately. Everyone's trying to AI these sorts of things, but for people who get a lot of these frequently, it's pretty easy to spot. Talk like a human and you can go pretty far, though.
  • hingler36 1 hour ago
    I think another aspect of this is that the author experienced positive feedback from this approach early on. Rejection is tough to deal with, but having an instance that turned out well in mind is a huge benefit.
  • amazingamazing 14 minutes ago
    "Cold email" - I hate this term. Call it what it is. Spam.

    And no, personalizing your spam doesn't make it any less spam, especially with AI these days.